Please read the following carefully. It is important you address the correct personnel to get your questions answered.
RUSTY'S OFF-ROAD PHONE SYSTEM
To ensure the best service possible, Rusty's has several customer service agents available that can answer any questions you might have. Most of the time when you call, a real live person picks up the phone and not some automated system! However, we do occasionally experience a high volume of calls, in which case our automated backup system will pick up. You can either wait for the next available customer service agent, or you can leave a message and we will call you back as soon as possible. Please remember that we manufacture specialized products which frequently require lengthy communications with our customers, so if our lines are busy, please keep trying.
MONDAY - THURSDAY: 8am-5pm CST
FRIDAY: 8am-4pm CST
SATURDAY & SUNDAY: Closed
2016 HOLIDAY SCHEDULE:
Closed Memorial Day 5/30, Independence Day 7/4, Labor Day 9/5, Thanksgiving 11/24 and 11/25, Christmas 12/26, New Years 1/2/17
TECHNICAL QUESTIONS: CALL 1-256-442-0607
This includes questions about what lift to buy, which parts you need, what parts fit your vehicle or how to install something. Due to the specialization of our parts it is easiest to answer these questions over the phone as we'll be able to quickly determine what vehicle you have and your goals.
SHIPPING QUESTIONS: CALL 1-256-442-0607
We strive to ship within the same business day if an order is received before 2 pm CST, otherwise we generally ship two days at the latest from the time an order is received. If there is an issue with inventory and there may be a longer delay, we will contact you. Rusty's is a highly specialized company; we build, fabricate, and box nearly all of our products. We are not a Manu-packer. Custom orders may take longer depending on the build; please allow 10 to 14 days for any custom order. We strongly recommend that you verify having received all of the products needed before tearing down your vehicle.
All express orders (Next Day, 2-Day, 3-Day Select) must be placed by 2 p.m. CST (Central Standard Time) in order to be shipped on the same day. All express orders placed after 2 p.m. CST will be processed on the next business day. Please note same-day shipping is subject to stock on hand; if the product is out of stock, this may result in a shipping delay. While Rusty's strives to ship all express orders on the same day the order is placed within this criteria, same day shipping is not guaranteed.
Once your order is placed, you will receive an order confirmation email from Rusty's Off-Road Products ([email protected]
). Once the order is processed and shipped, you will receive a second e-mail with a tracking number and tracking information. UPS tracking numbers are not immediately available so please refrain from calling or e-mailing right after you order. Once the order is processed by UPS, you will receive an e-mail with all of the necessary tracking information.
Do you want to know how much something will cost to ship? Simply add the item or items to the shopping cart. Within the shopping cart you will see a box where you can enter your zip code in order to see shipping options and prices. You do not need to enter any personal information or a credit card number in order to receive a shipping estimate.
We do ship internationally
, just not via the website. Currently the website will only process orders shipped to the U.S. and Canada. You'll need to call (256-442-0607), fax (256-442-0017), or e-mail your order form if shipping outside the U.S. and Canada. You can download our international order form HERE
WEBSITE ISSUES: [email protected]
Missing images, bad links? If you see something out of sorts, please let us know so we can get it fixed.
NO TECH OR SALES SUPPORT will be addressed from this email.
SPONSORSHIP & EMPLOYMENT QUESTIONS: SUBMIT PROPOSAL
If you'd like us to sponsor you or an event you're putting on, please send a written proposal to us at:
Rusty's Off-Road Products
7161 Steele Station Road
Rainbow City, AL 35906.
We'll take a look and get back to you if we're interested. If you're looking for a career in the off-road industry, send us your resume; we're always looking for good help.