Terms & Conditions
Rusty’s is committed to providing our customers with the best products and customer service in the industry. As such, please make note of the following:
We strive to ship within the same business day if an order is received before 2 pm CST, otherwise we generally ship two days at the latest from the time an order is received. If there is an issue with inventory and there may be a longer delay, we will contact you. Rusty's is a highly specialized company; we build, fabricate, and box nearly all of our products. We are not a manu-packer. Custom orders may take longer depending on the build; please allow 10 to 14 days for any custom order.
All express orders (Next Day, 2-Day, 3-Day Select) must be placed by 2 p.m. CST (Central Standard Time) in order to be shipped on the same day. All express orders placed after 2 p.m. CST will be processed on the next business day. Please note same-day shipping is subject to stock on hand; if the product is out of stock, this may result in a shipping delay. While Rusty's strives to ship all express orders on the same day the order is placed within this criteria, same day shipping is not guaranteed.
Please check your order upon receipt. Rusty’s is not responsible for missing items if we are not notified within 10 business days of receipt. Merchandise damaged in transit should be reported to the carrier for a claim. We will be happy to assist you by furnishing any information necessary for claims that may arise.
Returns will be for STORE CREDIT ONLY. Refunds do not include shipping. Permission must be obtained from Rusty's Off-Road prior to returning merchandise for exchange or store credit. All unauthorized returns will not be accepted. Exchanges or credits must be made within 30 days of purchase. No returns are offered on custom or installed products. Returns MUST be in the condition you received them in. No returns on electrical items. No returns on tires or wheels that have been mounted and balanced. No returns on tops for any reason.
If you intend to cancel your order for any reason, please do so within 30 minutes of placing the order. After normal business hours, when you cannot call and speak to a live Representative, please call our office (256-442-0607) first thing the next morning. We open at 8:00 AM CST.
You cannot cancel an order via e-mail. You must talk with a live sales representative over the phone to cancel your order. There will be a cancellation fee of up to 10% on all cancelled orders. Rusty's Off-Road reserves the right to cancel any order for any reason.
Some financial institutions may take up to 14 business days for a credit to be placed back in your account.